Who is Zenith Infotech?
About Zenith
Zenith Infotech is an international company providing IT services to IT Service Providers worldwide. Zenith’s US-based headquarters is in Pittsburgh, Pennsylvania. Zenith provides three separate and distinct services-a Managed Service Infrastructure, a Virtual Help Desk and a Business Continuity Solution. Simply put Zenith’s mission is to assist IT Service Providers grow their business without increasing their overhead.
Managed Services Infrastructure
Zenith Infotech provides Infrastructure components to their partner, allowing the delivery of Managed Services in the most cost effective and efficient manner. Infrastructure icludes – tools, processes and people.
Zenith’s trademarked SAAZ platform provides a comprehensive hosted environment with tools for desktop management, server & network monitoring, an Advanced Scripting engine, a reporting engine and a ticketing system. Zenith and their partners have data centers located in the US, and Europe in some of the world’s top rated collocation facilities.
Zenith operates a 600-man Network Operations Center (NOC) in Mumbai, India providing proactive IT infrastructure management services. With over 3 years of NOC support experience and 30,000+ sites under management, the team provides unparalleled level of 24×7 support.
Business Continuity Solution
Zenith Infotech’s BDR Solution is a comprehensive disk-based solution designed specifically for the SMB Marketplace. What sets this solution apart is that it includes a failover server which allows you to recover from server crashes or data loss in minutes, not hours or days. Full block level backups are done in minutes. Granular file, file folder, email, or email attachments can be restored in minutes as well.
Virtual Help Desk
Zenith Infotech provides a live help desk service from its Service Desk in Pittsburgh, PA. The Service Desk is staffed with experienced Level 1 and Level 2 technicians who have 2+ years of work experiencing supporting end-users on server, desktop and network level issues. This service is delivered using a combination of phone and remote control tools that are a part of the SAAZ software.